OUR POLICIES

How do I place an order?

Select a category and choose the product of your choice.

Create an account by registering or you can also proceed as a guest by entering your email id.
Enter your shipping address and discount vouchers/coupon codes as applicable.
Check the final price inclusive of all taxes and shipping charges. Pay via one of the payment options (COD, net banking, debit card or credit card). Your order is placed.
You will now receive a confirmation text message and mail from Team ArtzFolio.
You can check your order history in ‘My Account’ in case you had logged into your account while placing the order.

How will my order be delivered to me?

Your order would be delivered through reputed logistic companies at your doorstep.

How will I know if order is placed successfully?

Once your order is placed successfully, you will receive a confirmation email and text message from Team ArtzFolio. The mail will have all the details related to your order.
Order details can also be viewed at ‘My Account’, if you have placed the order through your own account online.

Do you take orders over phone?

We appreciate if you place the orders online. But in case you are not able to do so, we would be glad to assist you over the phone. The payment mode possible for these orders is COD only.

I tried placing order using my debit/credit card but it isn’t working. Can you help me place an order?

Yes. If your debit/credit card isn’t working, we can always try and assist you over the phone.

I got a confirmation call for my order. Why is that?

In case of high value orders, you might receive a confirmation call to verify if there isn’t any change with your order.

Can the products be returned/exchanged?

You can return/exchange your order for a full refund of the paid price (subject to certain conditions).
Our return/exchange policy does not apply to many product categories such as handmade paintings, limited-edition artworks, high-value products, personalized & customized products etc.
For more details, please refer to ArtzFolio’s 7 days return/exchange policy. Every product page mentions whether the product is returnable/exchangeable or not. Special rules for return/exchange of products may be applicable during special sales and promotional offers.

Can I add an item to my order after I have placed my order?

Adding a new product to an already placed order is not possible. You can simply place a new order

I placed an online order, but it was not successful. What happens to the money deducted from my debit card/credit card/bank account/credit points?

In case your bank/debit/credit card account has been debited for an unsuccessful transaction, it is usually rolled back by banks within 7 business days.
The time taken can vary from bank to bank and we unfortunately won’t be able to expedite this. Please check with your bank for more details
In case your order is not successful and credit points have been deducted, we would initiate the refund within 3 business days.

How do I check the status of my order?

Your order status is updated to you via emails and text messages. You can also check your order status at ‘My Account’.

Can I cancel my order?

You can cancel your COD orders as long as they have not been dispatched. If your order has been dispatched but yet to be delivered, please do not accept delivery and contact our customer helpline to inform them about it.
In case of prepaid orders, most of our products are usually customized and made on customer’s order. We may not be able to return/exchange/cancel such orders.
For more details, kindly refer to the return and exchange policy on the respective product page or call our customer helpline.

Can I place a bulk order for any product?

Bulk orders cannot be placed online. However we have provided a separate link on every page where you can post your queries/requirements. We will get back to you within 2 business days.

Can the products be returned/exchanged?

You can return/exchange your order for a full refund of the paid price (subject to certain conditions).
Our return/exchange policy does not apply to many product categories such as handmade paintings, limited-edition artworks, high-value products, personalized & customized products etc.
For more details, please refer to ArtzFolio’s 7 days return/exchange policy. Every product page mentions whether the product is returnable/exchangeable or not. Special rules for return/exchange of products may be applicable during special sales and promotional offers.

Can I add an item to my order after I have placed my order?

Adding a new product to an already placed order is not possible. You can simply place a new order.

What payment methods do you accept?

We accept payments via Visa, MasterCard, Maestro and American Express credit/debit cards and NetBanking.
We also accept payment via cash-on-delivery (COD). However COD payments have a minimal convenience charge associated with them, as determined by the logistics partners from time to time.
For certain products with high value items, only debit card/credit card and netbanking options are available.

Is it safe to shop online using my debit or credit card?

All online payments are processed through trusted payment gateways over a secured encrypted connection. So no worries here!

What is the process for cash-on-delivery (COD) purchase?

When you make a purchase using the COD option, your order will be booked. You will receive a call from us to confirm your order before it gets dispatched.
If you are unreachable or unable to attend the call, please contact us if you are still interested in receiving the product.
You will have to pay cash to the logistic person at the time of product delivery.

Is there a charge for COD purchases?

Yes. There is a non-refundable convenience charge levied on COD purchases, as decided by the logistic partners.

How can I pay if COD option is not available on my address?

If COD option is not available on your address, you can always opt for Credit/Debit Card or NetBanking.

Are there any hidden charges (Octroi or Sales Tax) when I purchase a product on ArtzFolio?

There are NO hidden charges. The prices listed for all the items are final and all-inclusive. The price you see on the final cart page is exactly what you pay.

What should I do if my payment fails?

In case of a payment failure, please retry the transaction and ensure that the credit/debit card or netbankingdetails are correct. Also ensure that your internet connection is working properly.
If your account has been debited after a payment failure, it is usually credited back to the same account within 7 business days.The time taken can vary from bank to bank and we unfortunately won’t be able to expedite this. Please check with your bank for more details.
You can also email us on help@artzfolio.com or please give us a call with your order number for any clarification.

Why isn’t COD available to me?

COD option is not offered by our logistic partners at a few non-serviceable locations. Also, COD option is not available on some of our products.

Is there any kind of tax being charged?

Prices of all our products are inclusive of taxes. You don’t have to pay anything extra.

How much amount will be refunded in cases I return/cancel my order?

In case of return/cancellation of an order, the entire amount paid by you initially is refunded back, except the convenience charge paid for the COD orders.
In case only a part of your order is returned, the amount paid corresponding only to those items will be refunded.

Do you accept International Card?

Yes. There may be an internal upper limit on the amount of international transaction fixed by our Payment Gateway Partner which changes from time to time and the same is not disclosed to us.

Can I make an online purchase on ArtzFolio through my mobile?

Yes. You can make online purchases and payments on the ArtzFolio mobile site/mobile app.

How do I use a voucher/coupon code?

Add products you want to purchase in your cart. Paste the voucher/coupon code in the ‘Enter voucher/coupon code’ box and click ‘Apply’. Now check the final order value.

What is the minimum order value for the application of welcome/promo vouchers/coupon codes?

Different vouchers are applicable on different minimum order value. In order to know the minimum order value, please check the email or voucher card you received.

What products can I purchase with the vouchers?

Different vouchers are applicable on different product categories. In order to know the valid categories, please check the email or voucher card you received.

Can I club two vouchers/coupon codes in one order?

No. Two vouchers/coupon codes cannot be applied in the same order. In general our promotions cannot be used in conjunction with any other offer.

Why doesn’t my voucher/coupon code work?

Make sure that your order value is equal to or more than the minimum amount necessary to avail the voucher/coupon.
Check that the code you are using is still valid and has not expired. The validity would be mentioned in the email/message you received from us.
Also make sure that the products in your cart fall under the categories qualifying for the discount.

I have used my voucher code in an order which was unsuccessful. What happens to my voucher?

On an unsuccessful transaction, you would receive a new voucher over your registered email within 2 business days. If you don’t receive the voucher code within the stipulated time, do write to us or give us a call.

I have returned my order. What happens to my welcome voucher used in the order?

If you choose to return your order, we would refund you the paid price. However, we won’t be able to refund you the voucher value.

Is my voucher amount refundable?

Unfortunately not. Voucher amounts can neither be refunded nor en-cashed.

Is there validity date for my voucher/coupon code?

Every voucher/coupon code has its validity date which would be mentioned in the terms & conditions in email or the voucher card that you received.

How long will my order take to arrive?

An estimated delivery time is usually displayed on individual product pages. On placing your order, you will receive an email containing a summary of the order and also the estimated delivery time to your location.
Sometimes, delivery may take a bit longer due to bad weather, flight delays, political disruptions and other unforeseen circumstances.
Please note that since most of our products are produced and customized at the customer’s order, some products might take a little longer to deliver.

Are there any shipping charges?

We offer absolutely free shipping on most products in India. However on certain low-value products, there might be some nominal shipping fees
We charge shipping fees for deliveries outside India. The charges depend on the product size, value and shipping address.
The shipping charge is different from the cash-on-delivery (COD) convenience fee. There is a non-refundable convenience charge levied on COD purchases, as decided by the logistic partners.

Are the shipping charges refunded back in case of return of products?

- The COD convenience charge and the shipping fees are non-refundable.

Can I modify the shipping address of my order after it has been placed?

Yes. You can modify the shipping address of your order before we have processed (shipped) it. Contact our customer helpline for it.

Why is the delivery time different for different products?

Products in our catalogue are shipped from their different origin locations. Different products might take different time to deliver.Some products are heavy or bulky and shipped through our surface logistics partner. These orders may take 12-15 business days*. Also some products are made especially on the customer’s request and delivery for these would take longer than usual.
Delivery may not be possible at a few select locations. Please read the details available on the product page carefully before placing the order.
*Business days are defined as all working days from Monday to Friday, excluding national and state holidays.

Will I receive my order in a single package?

Different products have different estimated delivery times. The products might reach you in asingle or separate package and on different days.

Do you ship internationally?

Yes, we do ship internationally. For any queries, you can mail us at help@artzfolio.com.

Why did I receive a partial order?

Products in our catalogue are shipped from their different origin locations. Also different products might take different time to deliver. For any undelivered products, the order might be under process.

I am going out of town. Can you expedite my delivery?

We aim at delivering all our products at the earliest. However, the current logistics infrastructure doesn’t allow us to expedite it further at the customer’s reques

How do I track my order?

Email and text messagesare sent to you after the order is shipped that contains the tracking number and name of the logistics provider.Visit the website of the logistics provider and enter the tracking number for your shipment details.

I used my tracking number to check the shipment details, but the information is not clear to me.

Logistic companies use certain standard abbreviations and terminologies. Some of the most commonly used terms are below:
In transit: Your order is on its way to your city
Out for delivery: Your order has reached your city and we will attempt to deliver it today
Hold at hub: We tried delivering your order at least once and we will try again in 48 hours

I should have received my order by now but I haven’t. What do I do?

Please visit the logistic partner’s website and check the order status via the tracking number. You can also call the logistic partner with your reference number for clarification.
If you are not happy with the information, write us an email at help@artzfolio.com or give us a call with the order number and we will be happy to help you.

ArtzFolio offers a 7 DAYS RETURN/EXCHANGE POLICY from the date of product delivery.

WALL ART: Printed artworks can be returned or exchanged only if the product is damaged/defective.
PERSONALIZED ARTZ: Photos To Artz, Typography Art, and other personalized creations & artwork which are customized as per order can be returned or exchanged only if the product is damaged/defective.
APPARELS, HOME DÉCOR, KITCHENWARE, and ACCESSORIES: These products can be returned or exchanged only if the product is damaged/defective.
TREASURED ARTZ: Original artwork such as hand paintings and unusual artwork, as well as high-value products such as limited edition artworks, antiques, and artifacts cannot be returned or exchanged.
CUSTOMIZED/SPECIAL ORDERS: Returns/exchanges are not accepted for products on custom and special orders, i.e. those created specially as per your request or customized to a special size/style.
PROMOTIONAL OFFERS: Products ordered during special promotional and festive sales may not be refundable, exchangeable or cancellable. Special rules for return/exchange of products may be applicable during special sales and promotional offers. Please check out the relevant promotional terms & conditions at the time of your purchase.
RETURN ACCEPTANCE: Returns will be accepted only if the products are returned in anundamaged and saleable condition in their original packaging, along with all components of the product as well as any complimentary gifts which came along. Final acceptance of the return is subject to the inspection by the ArtzFolio Team.
REFUND AMOUNT: You are entitled to receive a full refund of the paid price (subject to certain conditions) for returning a product.
DAMAGED PRODUCTS: If you receive a package that is open/damaged or looks to have been tampered with, kindly do not accept the delivery of the product and contact ArtzFolio Team immediately.

RETURN DELIVERY ADDRESS

Vishnu Image Folio Pvt Ltd (‘VIF’) – Returns Processing Centre,

1467/4 Gurudwara Road,

Kotla Mubarakpur,

New Delhi – 110003

I have received a damaged product and/or a product which I did not order. What do I do?

IF YOUR PRODUCT ARRIVES DAMAGED OR DEFECTIVE IN ANY WAY OR YOU RECEIVE A PACKAGE THAT IS OPEN/DAMAGED OR LOOKS TO HAVE BEEN TAMPERED WITH, KINDLY DO NOT ACCEPT THE DELIVERY OF THE PRODUCT AND CONTACT TEAM ARTZFOLIO IMMEDIATELY.
Take multiple digital photos of your damaged product and the shipping container it arrived in (only if the package is also damaged) and mail them at help@artzfolio.com.
Kindly mention your order number, product details, logistic tracking number, and your ArtzFolio’s registered email id in the mail. Also include a brief description of the reason for the return, and whether you’d like a replacement or a refund.
Team ArtzFolio will confirm you the status of your product refund/replacement within 3-4 business days, post which you will have to ship the product to be returned/exchanged at the return delivery address of ArtzFolio.
Kindly repack the product in its original packaging materials and deliver it to us.
Please note that the cost of returning the product to ArtzFolio is the responsibility of the customer.

How do I initiate the return/exchangeof a product?

You can raise a return/exchange request by sending us a mail at help@artzfolio.com or by calling us on our customer helpline.
Kindly mention your order number, product details and your ArtzFolio’s registered email id in the mail.
Repack the product in its original packaging materials. If the product is damaged in return transit due to packaging error, you will be responsible.

Is the product pick-up facility during return/exchange available at my address? Will my return/exchange product be picked up by the logistic person or will I have to ship it myself?

If the pick-up facility is available at your address, our logistic partner would pickup the return product from your doorstep.
In case the pick-up facility is not available at your address, you are requested to either drop-ship your product at our designated drop-off centers or self-ship it to us.

What is Drop-Ship facility? Which all locations have the Drop-Ship center?

Drop-ship is a facility where the customers can visit our drop-off centers and return their products without paying any processing fee or logistic charges.
Refunds for the returned product will be initiated post product inspection by our team.
At present, we have only one drop-off center at the given address: Vishnu Image Folio Pvt Ltd (‘VIF’), Returns Processing Centre, 1467/4 Gurudwara Road, Kotla Mubarakpur, New Delhi – 110003

What is Self-Ship facility? How does it work?

For self-ship option, the customer can ship the product to be returned/exchanged at the given address: Vishnu Image Folio Pvt Ltd (‘VIF’), Returns Processing Centre, 1467/4 Gurudwara Road, Kotla Mubarakpur, New Delhi – 110003
Once you have sent your shipment, kindly email us a photo or a scanned copy of logistic slip and logistic tracking details at help@artzfolio.com within 7 days of the return.
Refunds for the returned product will be initiated post-product inspection by our team.
Please note that the cost of returning the product to ArtzFolio is the responsibility of the customer.
WE STRONGLY ENCOURAGE YOU TO RETURN THE PRODUCT VIA REPUTED LOGISTIC COMPANIES.

Can I return/exchange a part of my order?

Yes, you canreturn/exchange a part of your order in case of multiple items in single order.
All components of the product as well as any complimentary gifts which came along with it must be returned back while returning/exchanging the original product.

How long will the return process take?

Once we receive your returned product, it usually takes 4-5 business days to initiate the refund subject to product inspection.
The receipt of the refund would depend on the mode of refund chosen by you. However, we might take a little long time in exceptional situations.

On returning my order, will I be refunded back the COD convenience and/or shipping charges? If I return a product on my own using the Self-Ship option, do I get back the shipping charges?

The COD convenience and shipping charges for both delivery and return are non-refundable for any kind of an order.
Please note that the cost of returning the product to ArtzFolio is the responsibility of the customer.
However, if you are returning a product because it was defective or we shipped you an item that you did not order, we will pay both the delivery and return shipping charges.

What items can I buy in exchange? Can I exchange my product for an item of lesser value?

You can buy any product in exchange. The exchange value will be equal to the actual amount paid for the order post any discount that was availed at the time of ordering.
The final price of exchanged products should preferably be equal to or more than the price of returned items.
In case the value of exchanged products is less, we will not be able to adjust the remaining balance and you will lose that amount.
In case the value of exchanged products is more, you will have to make a prepaid or COD payment depending on the payment policy applicable on the exchanged products.

How soon can I expect the exchanged product?

The request for exchanged product is accepted as soon as the returned item/s has passed product inspection. Post inspection, the exchanged product will be delivered as per the estimated time mentioned on its product web page.
In case of any unexpected delay, we will keep you informed by email and SMS.

Can I buy multiple items in exchange for a single product?

Can I cancel my order?

You can cancel your orders within 24 hours of placing the order, provided they have not been processed and/or dispatched.
We may not be able to return/exchange/cancel any product which is customized are per customer’s preferences.
Products ordered during special promotional and festive sales may not be refundable, exchangeable or cancellable.

ArtzFolio (‘www.ArtzFolio.com’ or ‘Website’) aims to assure on behalf of the artists that each piece of original artwork (referred below as ‘artwork’) such as original hand painting, limited edition artwork and other handcrafted unusual artwork (not including art prints, apparels, home décor, kitchenware, accessories, jewellery, precious stones, artifacts, and sculptures) which we offer for sale on the Website is a genuine work of the artist listed.

ArtzFolio guarantees the authenticity of the original hand paintings, limited edition artwork and other handcrafted unusual artworks for a period of 3 months. Authenticity in relation to such artworks shall mean their compliance with the description provided on the website, particularly with reference to the name of the artist, title (if any), date of creation, dimensions, medium, and material etc.

In the unlikely event that within 3 months from the sale of the artwork, it is proved by the buyer to the reasonable satisfaction of ArtzFoliothat the item was not authentic and if, in ArtzFolio’s opinion, this would have significantly impacted the price a buyer would have been willing to pay for the item, ArtzFolio shall be entitled to cancel the sale and the seller will be liable to refund to the buyer the price paid for the item, once the buyer returns the item to ArtzFolio. ArtzFolio shall hand over to the seller the item returned by the buyer.

Authenticity claim in relation to artwork will require that an examinable proof, which clearly states that the item is not authentic, is provided by an established and acknowledged authority. The decision by ArtzFolio in respect of such claims shall be final and binding.

This guarantee shall be subject to the following conditions:

The claim is made by the actual buyer as registered with ArtzFolio and the benefit of the claim is not assignable to any subsequent owners or others.
The artwork is returned in the same condition that it was in at the time of delivery of the item to the buyer.
The artwork was indisputably purchased through ArtzFolio.

ArtzFolio retains the right to consult with, at the expense of the buyer, two recognized art experts (such experts being mutually acceptable to ArtzFolio and the buyer), to examine the artwork under question before deciding to cancel the sale and offer the refund under the above guarantee. The opinion of the experts shall not be binding on ArtzFolio.

In the event of the seller’s failure to refund the proceeds as stated above, the buyer shall return the item to ArtzFolio and authorize the company as its agent to initiate legal proceedings against the seller. Costs for any such legal proceedings instituted by ArtzFolio against the seller shall be borne by the buyer.

ArtzFolio respects the intellectual property rights of every artist and art institution, and we require our artists to do the same. If you see anything on the Website, which you believe is violating the intellectual property rights of any individual, company or organization, please send an infringement notice at legal@artzfolio.com. ArtzFolio will, after due research, take appropriate action which includes removal of such artworks from the Website and debarring such artist from the Website.

ArtzFolio guarantees the authenticity of the original hand paintings, limited edition artwork and other handcrafted unusual artworks for a period of 3months. Authenticity in relation to such artworks shall mean their compliance with the description provided on the website, particularly with reference to the name of the artist, title (if any), date of creation, dimensions, medium, and material etc.

In the unlikely event that within 3 months from the sale of the artwork, it is proved by the buyer to the reasonable satisfaction of ArtzFolio that the item was not authentic and if, in ArtzFolio’s opinion, this would have significantly impacted the price a buyer would have been willing to pay for the item, ArtzFolio shall be entitled to cancel the sale and the seller will be liable to refund to the buyer the price paid for the item, once the buyer returns the item to ArtzFolio. ArtzFolio shall hand over to the seller the item returned by the buyer.

This guarantee shall be subject to the following conditions:

The claim is made by the actual buyer as registered with ArtzFolioand the benefit of the claim is not assignable to any subsequent owners or others.
The artworkis returned in the same condition that it was in at the time of delivery of the item to the buyer.
The artworkwas indisputably purchased through ArtzFolio.

ArtzFolio respects the intellectual property rights of every artist and art institution, and we require our artists to do the same. If you see anything on the Website, which you believe is violating the intellectual property rights of any individual, company or organization, please send an infringement notice at legal@artzfolio.com.ArtzFolio will, after due research, take appropriate action which includes removal of such artworks from the Website and debarring such artist from the Website.

ArtzFolio (‘ArtzFolio.com’) is committed to protecting the privacy of visitors to www.ArtzFolio.com. We ensure the highest standards for safe and secure transactions and customer information privacy. Please refer to our policies below to know more about our information gathering and dissemination practices.

By visiting www.ArtzFolio.com, any other ArtzFolio-owned linked pages, features, content, mobile applications, and any other services we offer from time to time (collectively, the ‘Website’), you agree to be bound by the terms and conditions of this Privacy Policy. By mere use of the Website, you expressly consent to our use and disclosure of your personal information in accordance with this Privacy Policy.

User Accounts

You can visit our Website without registering and creating a user account on our site. We track the IP (internet protocol) address of the domains from where people visit us and analyze this data for trends and statistics, but the individual user remains anonymous.

However, in order to make any transaction, you will need to sign up and create a user account which would require your identity information, contact details, city, email id and other personal information. You may also login to our Website through third-party account information such as your Facebook login credentials. In such cases, some content and/or information in your Facebook account (‘Third Party Account Details’) may be transmitted into your account with us if you authorize such transmissions, and that Third Party Account Details transmitted to our Website is covered by this Privacy Policy.

Information Collection

We store your personal information, as collected while creating a user account, to provide auser-friendly and customized shopping experience. You also need to disclose details such as contact number and address while making a purchase on our Website. Your payments details such as net banking account number, credit or debit card number and a card expiration date used during transactions are highly secured and encrypted.

If you choose to post messages on our message boards, chat rooms or other message areas or leave feedback, we will collect that information you provide to us. We retain this information as necessary to resolve disputes, provide customer support and troubleshoot problems as permitted by law.

If you send us personal correspondence, such as emails or letters, or if other users or third parties send us correspondence about your activities or postings on the Website, we may collect such information into a file specific to you.

We may automatically track certain information about you based upon your behaviour on our Website. This information may include the URL that you just came from (whether this URL is on our Website or not), which URL you next go to (whether this URL is on our Website or not), your computer browser information, and your IP address.

Usage of Demographic / Profile Data / Personal Information

In our efforts to continually improve our product and service offerings, we collect and analyze demographic and profile data about our users’ activity on our Website. We identify and use your IP address to help diagnose problems with our server and to administer our Website.

We use customer’s personal information to do internal research on our users’ demographics, interests, and behaviour to better understand, protect and serve our users.To the extent we use your personal information to market to you, we will provide you the ability to opt-out of such uses.

We use your personal information to resolve disputes; troubleshoot problems; help promote a safe service; collect money; measure consumer interest in our products and services, inform you about online and offline offers, products, services, and updates; customize your experience; detect and protect us against error, fraud and other criminal activity; enforce our terms and conditions; and as otherwise described to you at the time of collection.

We do use your contact information, cookies and other methods to send you offers based on your interests, browsing details and shopping behaviour.

We may occasionally ask you to complete optional online surveys. These surveys may ask you for contact information and demographic information (like zip code, age, orincome level). We use this data to tailor your experience at our Website, providing you with content that we think you might be interested in and to display content according to your preferences.

Cookies

A ‘Cookie’ is a small piece of information stored by a web server on a web browser so it can be later read back from that browser. Cookies are useful for enabling the browser to remember information specific to a given user. The cookies neither contain any of your personally identifiable information nor have any viruses.

We use cookieson certain pages of the Website to help analyze our web page flow, measure promotional effectiveness, and promote trust and safety. We offer certain features that are only available through the use of cookies. They also help us provide information that is targeted to your interests. Most cookies are ‘session cookies’, meaning that they automatically expire at the end of a session.

We also use cookies to allow you to enter your password less frequently during a session.You can choose to decline our cookies if your browser permits, although in that case you may not be able to use certain features on the Website and you may be required to enter your password more frequently during a session.

In addition, you may encounter cookiesor other similar devices on certain pages of the Website that are placed by third parties. We do not control the use of cookies by third parties.

Sharing of Personal Information

We may share personal information with our other corporate entities and affiliates to help detect and prevent identity theft, fraud and other potentially illegal acts; correlate related or multiple accounts to prevent abuse of our services; and to facilitate joint or co-branded services that you request where such services are provided by more than one corporate entity. Those entities and affiliates may not market to you as a result of such sharing unless you explicitly opt-in.

We may disclose personal information if required to do so by law or in the good faith belief that such disclosure is reasonably necessary to:

Comply with laws
Respond to subpoenas, courtorders or other legal process
Enforce our Terms or Privacy Policy
Respond to claims that an advertisement, posting or other content violates the rights of a third party
Protect the rights, property or safety of ArtzFolio, our employees, our users or the general public.

We and our affiliates may share/sell some or all of your personal information with another business entity, should we (or our assets) plan to merge with, or be acquired by that business entity, or in cases of re-organization, liquidation, amalgamation, or restructuring of business. If such a transaction occurs, your personal information would be one of the assets transferred to or acquired by a third party.

We neither rent nor sell your personal information in personally identifiable form to anyone for commercial or profit-making purposes.

Information Usage by Third-Parties

We employ third-parties and external companies to perform tasks on our behalf and need to share your information with them to provide products or services to you. Unless we inform you otherwise, our agents do not have any right to use the personal information we share with them beyond what we deem necessary to assist us in performing such tasks.

Examples of such services include website advertisements, mail courier services, email delivery services, SMS marketing, and live chat support services.

Security

Our Website has stringent security measures in place to protect the loss, misuse, and alteration of the information under our control. Whenever you change or access your account information, we offer the use of a secure server. Once your information is in our possession we adhere to strict security guidelines, protecting it against unauthorized access.

Links to Other Sites

Our Website links to other websites that may collect personally identifiable information about you. ArtzFolio is in no way responsible for the privacy practices or the content of those linked websites.

Opt-Out

We provide all users an option to opt-out of receiving non-essential (promotional and marketing-related) communications from us on behalf of our partners, and from us in general, after setting up an account.

You may at any time unsubscribe and remove your contact information from all ArtzFolio marketing lists and newsletters.

With Your Consent

By using the Website and/ or by providing your information, you consent to the collection and use of the information you disclose on the Website in accordance with this Privacy Policy, including but not limited to your consent for sharing your information as per this privacy policy.

If we decide to change our privacy policy, we will post those changes on this page so that you are always aware of what information we collect, how we use it, and under what circumstances we disclose it.

Amendments

ArtzFolio reserves the right to make changes in any way, at any time, for any reason without prior notice, to the contents, information and policies on the Website.

Use of information we collect is subject to the Privacy Policy in effect at the time such information is used. If we make changes in the way we use Personal Information, we will modify this page. You are bound by any changes to the Privacy Policy when you use the Websites. Please review this policy periodically to stay updated of any changes.

Contact Us

We are committed to protecting and safeguarding your privacy. Please contact us if you have any questions.

Email us at: legal@artzfolio.com

Address: Vishnu Image Folio Pvt Ltd (‘VIF’)

1467/4, Gurudwara Road,

Kotla Mubarakpur,

New Delhi – 110003

Copyright Policy

Copyrights and trademarks in www.ArtzFolio.com (‘Website’ or ‘ArtzFolio’) belong to Vishnu Image Folio Pvt Ltd (‘VIF’). VIF also uses contents of their vendors and third parties as well who might not be the original owners of copyright therein. Standard copyright protection applies to all materials and contents displayed on the Website. Any redistribution, modification or reproduction of part or all of the contents featured in the Website in any form is prohibited.

You are not permitted to display, download, distribute or commercially exploit the contents on the Website without the expressed written consent of VIF. You are also prohibited from transmitting the contents or storing it in any other website or in any form of electronic retrieval system.

Intellectual Property Rights Policy

ArtzFolio (‘www.ArtzFolio.com’ or ‘Website’) contains the trademark ‘ArtzFolio’, creations with the trademark ‘ArtzFolio’, other trademarks, logos, trade name, service marks and other marks (collectively called ‘Marks’) which are the intellectual property of Vishnu Image Folio Pvt Ltd (‘VIF’) or their vendors or respective third parties.

ArtzFolio uses the Marks of vendors and various third parties procured from the owner and/or distribution channel for commercial and business purposes. In doing so, ArtzFolio has no intention, whatsoever, to acquire rights of use or license to these Marks. However, the reproduction rights of various artworks by different artists being sold on the Website is held by ArtzFolio.

The Website users agree and abide not to challenge the use, registration or application to register the Marks anywhere in the world and that you will not harm, misuse, or bring into disgrace any of the Marks. The goodwill derived from using the Marks or any part thereof, shall be the property of ArtzFolio or its vendors or the third party that may own the Marks.

Website Usage

The Website users are not permitted to use the Marks without a prior written consent of ArtzFolio, the vendor or the third party that may own the Marks. If you do so, ArtzFolio may, in its sole discretion, terminate the user’s account.

All Marks, domain names andweb content including the Website, its text, graphics, links, icons, interfaces etc. are the property of ArtzFolio or its vendors or the third party, as the case may be, unless otherwise indicated. All such contents are protected under copyright, trademark and other applicable intellectual property laws.

ArtzFolio and VIF reserve the right to make changes in any way, at any time, for any reason without prior notice, to the contents and information on the Website. All the contents of the Website are only for general informational purposes. They do not constitute advice and should not be relied upon in making (or refraining from making) any decision.

All access and use of the Website and/or anythird-party website linked to ArtzFolio’s Website is at the risk of each user. ArtzFoliois not liable in any manner whatsoever for any direct, indirect or consequential damages arising out of the access, use or inability to use this Website or any third-party website, or any errors or omissions in the content of any such website or for the result obtained from the use of this information.

Our Photos to Artz Services and Products are provided subject to the following terms and conditions.

Privacy and Other Terms

You should review our Privacy Policy to understand our privacy practices. Your use of the Services and Products is also subject to our terms of use and legal policies.

User Content

The term “User Content” shall refer to any materials you upload, post, or otherwise transmit to this website or ArtzFolio or Vishnu Image Folio Pvt Ltd (referred to as the “Site”), including but not limited to images, text, data, sketches, photos, drawings, graphics, digital images, or any combination thereof.

User Content Guidelines

Users of Photos to Artz must adhere to the following guidelines. We reserve the right to remove or reject any User Content that may conflict with these guidelines. Gross or repeated violations may result in restrictions on or termination of your use and/or account.

Intellectual property violations: Users must honor the intellectual property rights of others. Users shall not post or distribute content to which they do not own the copyright. In addition, users shall not post or distribute images or other content that:
1. Is an unauthorized reproduction or modified version of a copyrighted work,
2. Features the brand, logo, trademark, trade name or trade dress of any other person or entity, or
3. Infringes any third party’s rights of privacy or publicity.
Illegal Acts: Users shall not post or distribute content that would constitute or encourage criminal offenses, violate the rights of any party, or that would otherwise create liability under or violate any local, state, national or international law.
Hate and social intolerance: Users shall not post or distribute content that contains hate or racial intolerance or advocates violence or ridicule against any individual, group, or organization.
Illicit drugs and drug paraphernalia: Users shall not post or distribute content that displays illegal drugs or the paraphernalia used for them.
Language: Users shall not post or distribute content that features excessive profanity or sexually explicit language, defamatory statements, or remarks that disparage or ridicule other people.
Pornography: The Website is not a place for erotica or adult content that crosses the line from art into pornography. We understand that our users may be interested in all varieties and types of images that may include nude figures and affectionate activity. These are legitimate subjects of artistic portrayal. However, under no circumstances shall users post or distribute X-rated or hard-core images, sexual images involving children, images that depict graphic or deviant sexual acts, amateur porn or any paraphernalia involved with this type of activity.
Violence: Users shall not post content that contains overt or gratuitous violence or images of crime-scene photos, morgue shots or violent depictions or human organs and body parts, or images that promote suicide.
Other harmful or offensive materials: Users shall not post content that a reasonable art observer would find offensive or art that:
1. Is libelous,
2. Promotes discrimination based on race, sex, religion, nationality, disability, sexual orientation, age or otherwise,
3. Is harmful to or exploitative of children,or
4. Is otherwise illegal.
Misrepresentation: Users may not falsely state or otherwise misrepresent their affiliation, or affiliation of their content, with any other person or entity in any way.
Commercial activity: Users shall not post or otherwise transmit any unsolicited or unauthorized advertising, promotional materials, software viruses, political campaigning, commercial solicitation, mass mailings, “junk mail,” “spam,” “chain letters,” or “pyramid schemes” or other such solicitations.

The list above is not an exhaustive list of unacceptable content. Rather, it is a set of guidelines for our users to follow. We will determine, in our sole discretion, whether content is in compliance with our User Content Guidelines.We reserve the right to finally determine the appropriateness of all images posted to our site.

User Content Rights

You retain ownership rights to any images you upload, post, or otherwise transmit to the Website (“Image Content”). We will only use your Image Content for the purpose of processing and fulfilling your orders. However, if you upload, post or otherwise transmit non-image User Content like reviews or comments, we reserve the right to use such non-image User Content in any manner we deem appropriate, including in our marketing materials.

We reserve the right to preserve and/or disclose any and all User Content (including Image Content) if required to do so by law or in the good faith belief that such preservation or disclosure is reasonably necessary to comply with legal requirements, enforce the terms of this Agreement, respond to any claims that User Content violates the law or rights of third parties, or to protect the rights of ArtzFolio, its users or the public.

Access to Uploaded Images

Photos to Artz is NOT an image storage and/or hosting service.You are solely responsible for ensuring that you have back-up copies of your uploaded images. You upload, email or transmit your images to ArtzFolio in any way in accordance with the following terms:

For an image that is transmitted, but for which services have not yet been purchased (“Unpurchased Image”), such unpurchased image can be modified, updated, or edited at any time.
For an image that is uploaded and for which Services have been purchased (“Purchased Image”) and the artwork has been started by ArtzFolio, such Purchased Image cannot be modified, updated, or edited in any way.

User Account

If you use the website, you are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer, and you agree to accept responsibility for all activities that occur under your account or password. We reserve the right to refuse service, terminate accounts, remove or edit content, or cancel orders in our sole discretion.

Reviews, Comments & Questions

Visitors may send reviews, comments, and other communications, and submit suggestions, ideas, or questions, to ArtzFolio directly. By doing so, you acknowledge that we will be free to use, disclose, reproduce, modify, license, transfer and exploit any of the foregoing suggestions or ideas in any manner.

Disclaimer of Warranties

The Website and services and products are provided on an “as is” and “as available” basic without warranties of any kind, express, or implied. To the fullest extent permissible by law, we expressly disclaim all warranties of any kind, whether express or implied, including but now limited to warranties of title, or implied warranties of merchantability, fitness for a particular purpose and non-infringement. You expressly understand and agree that use of the Website and the services and products is at your sole risk. You understand that it is your sole responsibility to back up your content.

Limitation of Liabilities

You expressly understand and agree that we shall not be liable for any indirect, incidental or consequential damages, including without limitation damages for loss of revenue, profits, use, or data, resulting from any use of the Website and/or the services and products (regardless of whether we should have known of the possibility of such damages). Regardless of the form of action (including negligence), in no event shall our aggregate liability arising out of or relating to the use of the Website and/or the services and products exceed the aggregate amount paid by you to use or access the Website and/or the services and products. Certain laws do not allow limitations as contained in the clause. If these laws apply, some or all of the above limitations may not apply to you and you might have additional rights.

Indemnity

By using the Services and Products, you agree to defend, indemnify and hold harmless ArtzFolio and each of its successors, assigns, parents, subsidiaries, distributors, directors, officers, employees, agents, partners, (together, “ArtzFolio”) from and against any costs, losses, judgments, awards, damages and expenses (including reasonable attorney’s fees) (together, “Indemnification Costs”) related to any action, suit, claim or proceeding made, brought or threatened by a third party against ArtzFolio arising out of or in connection with any content you upload, post, or otherwise transmit on or through the Site, your conduct, your violation of the these Photos to Artz Terms of Use or your violation of the rights of any third party. Indemnification Costs shall include any costs incurred in the enforcement of the foregoing.

Applicable Law

All our Terms shall be governed by and constructed in accordance with the laws of India without reference to conflict of laws principles and disputes arising in relation hereto shall be subject to the exclusive jurisdiction of the courts at New Delhi, India.

Subject to Change without Notice; Severability

We reserve the right to make changes to our site, policies, and these Photos to Artz Terms of Use at any time and in our sole discretion; therefore, you should review our policies, terms, and conditions each time you visit the website. Your continued use of the website after we make any such changes constitutes your binding acceptance of those changes. If any of the terms or conditions herein shall be deemed invalid, void, or for any reason unenforceable, that term or condition shall be deemed severable and shall not affect the validity and enforceability of any remaining term or condition.

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